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AI Support Engineer

Baseten San Francisco, New York
Posted 16 hours, 15 minutes ago
Deadline: Not specified
Full Time Senior Software Engineering

As an AI Support Engineer, you’ll manage and resolve support requests, maintain our knowledge base, and use various tools to troubleshoot issues, ensuring our users have a seamless experience. This role includes a mix of core responsibilities and opportunities for extended contributions.

Requirements

Bachelor's, Master's, or Ph.D. degree in Computer Science, Engineering, Mathematics, or related field.

3+ years of work professional work experience in a fast-paced, high-growth environment.

Experience in resolving critical user issues and building tools for smooth ML model deployment.

Familiarity with troubleshooting complex ML pipelines, including data preprocessing and model serving.

Knowledge of ML model optimization, including technologies like TensorRT for GPU acceleration.

Expertise in using and contributing to open-source libraries, particularly for packaging ML models.

Ability to identify and analyze user feedback to influence product development.

Ability to own projects end-to-end, from project specification to execution.

Benefits

Competitive compensation package.

This is a unique opportunity to be part of a rapidly growing startup in one of the most exciting engineering fields of our era.

An inclusive and supportive work culture that fosters learning and growth.

Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.

Salary
$110000 - $150000
per yearly
Company Size
Employment Type
Full Time
Work Mode
On-site (San Francisco, New York)
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Location

San Francisco, New York