Cloud Solution Architecture - Azure PaaS & AI - BLR/HYD
Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 50% from home
We are looking for an experienced Cloud Solution Architect with deep expertise in Azure PaaS and Azure AI services. The ideal candidate will architect, design, and deliver scalable cloud-native solutions leveraging Microsoft Azure’s PaaS and AI portfolio. This role involves hands-on development, architecture design, customer engagement, and driving AI adoption across enterprise applications.
Requirements
5+ years of hands-on technical engineering experience with one or more programming languages such as C#, Python, Java, JavaScript, or TypeScript.
5+ years of experience in architecting and developing enterprise-grade applications using Azure PaaS services, including but not limited to:
Azure App Services
Azure Functions
Azure API Management
Azure Container Apps / AKS / ACI
Proven expertise in designing microservices-based architectures, serverless patterns, and containerized workloads.
Experience in AI/ML model integration into cloud applications using:
Azure OpenAI
Azure Cognitive Services (Vision, Language, Search, Speech, etc.)
Azure AI Studio / AI Foundry
Strong understanding of DevOps/DevSecOps practices with proficiency in tools such as GitHub Actions or Azure DevOps Pipelines.
Experience with Infrastructure as Code (IaC) using Bicep, Terraform, or ARM templates.
Demonstrated experience with monitoring and diagnostics using Azure Monitor, App Insights, Log Analytics, Grafana, or Prometheus.
Outstanding communication and stakeholder management skills, with experience delivering technical guidance to developers, architects, and business stakeholders.
Ability to thrive in fast-paced and ambiguous environments while driving clarity and business outcomes.
Additional Qualifications:
Strong expertise in .NET Core, .NET Framework, or Python-based backend services.
Familiarity with the Microsoft Cloud Adoption Framework and Well-Architected Framework.
Working knowledge of Azure Security Center, Managed Identities, RBAC, and network security in cloud environments.
Hands-on experience with CI/CD automation, container registries, and Helm charts.
Familiarity with relational and NoSQL services such as Azure SQL, Cosmos DB, or PostgreSQL Hyperscale.
Knowledge of multi-cloud environments (AWS/GCP) is a plus.
Experience integrating AI into line-of-business applications or chat-based interfaces using Microsoft Copilot or Conversational AI tools.
Strong customer obsession and a growth mindset.
The application process will continue on the employer's website.
Location
Multiple Locations, India