Customer Advisor

About Us

O2 is one of the biggest cellular networks in the UK. This is a telecommunications campaign and the kinds of queries that come through would be: Customer that want to do sim swaps, network queries and billing queries.

The campaign operates in UK time. You will be required to work the following shifts in South African times:

Operating Hours: SA times

• Monday–Sun (9AM – 9PM)
• Your shift roster is subject to change therefore be prepared to work unfavorable shift patterns as per operational requirements.

• Our Call Centre is operational 365 days per year (including Christmas and New Year).
• You will be expected to work during the festive season (including Christmas Day)

As a Customer Service Advisor at Virgin Media O2 (VMO2) you will be a key player in the company’s customer relations. You will serve as the first point of contact for customers, answering inquiries, making product recommendations, and providing information about services or products.

Your primary role involves taking inbound calls from existing VMO2 customers, handling a variety of call types. These include billing enquiries, changes or updates to customer accounts and product-related questions.

In addition to these responsibilities, there is an element of sales through service involved in the role. Advisors are expected to identify and act on triggers in conversations with customers to generate sales. This role is perfect for individuals who are customer-focused, tech-savvy, and have a knack for sales through customer service.