Customer Service Team Leader at DHL
We are the company that helps people with logistics. We make sure our customers have an advantage over others by giving them logistics solutions that are tailored to their needs. These solutions are based on our standards, for storing things moving things and other services that work together. We call these services logistics solutions. They are made up of warehousing, transportation and other integrated services components. Our logistics solutions are designed to help our customers, the customers with their needs.
Job Summary
Job Position: Customer Service Team Leader
• Job Type: Full Time
• Qualification: Bachelors
• Experience: 1 - 2 years
• Location: UK
• Job Field: Customer Care
Requirements
Have 1 - 2 years experience in a customer services environment
I have experience in managing Contact Centre operations. This means I make sure that the Contact Centre does what it is supposed to do. The service levels and performance standards of the Contact Centre are consistently achieved when I am, in charge of managing or supporting it. I ensure that the Contact Centre operations run smoothly and meet the required standards. This is what I do with Contact Centre operations.
Strong customer service leadership skills, with the ability to guide and motivate a team to deliver exceptional service
Proficient PC skills, including intermediate-level Excel and Access, with the ability to analyze data and produce accurate reports
Excellent analytical, organizational, and motivational abilities, driving team performance and continuous improvement
Responsibilities
To Provide effective communication to internal and external stakeholders clearly.
Guide and support the team in delivering the full range of Customer Service functions
I will make sure that all customer queries are answered and fixed to a standard and on time. The customer queries must be resolved within the time we agreed on. This is very important, to me. I will monitor it closely to make sure that all customer queries are handled properly and quickly.
I think a good leader should be able to handle situations. When there are conflicts they should be able to manage them in a way that keeps everyone calm and respectful. This helps to create an professional environment.
The customer is very important so when they have concerns, we should listen to them and try to understand how they feel. We need to make sure we take care of their issues and do it in a way that shows we care.
The companys reputation is also very important. We have to make sure that we do everything we can to keep it good. This means being honest and fair and always trying to do the thing. Strong leadership in managing conflicts or challenging situations is really important for this.
By doing all of this we can foster a professional environment and that is what we want. We want our customers to be happy, and we want our company to be seen as a place. So, we will demonstrate leadership, in managing conflicts or challenging situations and we will always try to do our best.
Provide coaching, guidance, and training for new starters and existing team members, ensuring capability development and success in delivering outstanding customer service
The application process will continue on the employer's website.
Location
UK