Customer Success Manager
We are seeking an experienced proactive Customer Success Manager to help shape the next version of Customer Success at Tiller, integrating AI tools, building proactive customer education, and growing deeper product collaboration.
The ideal candidate brings a deep understanding of customer success in a B2C SaaS environment, a passion for personal finance, and the ability to manage, evolve, and optimize both support processes and our broader customer success strategy in a fast-changing landscape.
Success
Ensure new and existing customers successfully onboard with Tiller’s services and make meaningful steps towards financial clarity. Deliver effective, efficient support that customers rave about. Proactively facilitate trial-to-paid conversion, strengthen retention, and continuously improve the customer journey.
Requirements
Proven experience in a Customer Success Manager role, preferably within a B2C SaaS environment to drive engagement, retention, and customer growth.
Comfortable experimenting with AI-assisted workflows and evolving processes.
Experience managing and developing a Customer Success team, with a strong understanding of support processes and best practices.
Strong understanding of personal finance, budgeting, and using spreadsheets for financial management.
Excellent communication and interpersonal skills, with the ability to build rapport and trust across diverse customer groups.
Analytical mindset with the ability to interpret data and translate insights into actionable strategies.
Hands-on experience with Intercom, including automating workflows and managing messaging campaigns
Self-motivated, highly organized, and able to work effectively in a remote environment.
Flexible and creative thinker with experience building and executing engagement strategies from customer journey maps.
The application process will continue on the employer's website.
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