Customer Support Engineer I
You're the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs.
Requirements
Exceptional communication skills, adept in various interactions.
A keen desire to create outstanding customer experiences.
Analytical prowess and logical problem-solving skills.
A sense of ownership, treating each situation with responsibility and dedication.
Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
Fluency in Portuguese.
Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
Basic knowledge of SQL.
Nice To Have:
Familiarity with programming languages, particularly Ruby || Python
Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.
Benefits
A chance to grow and learn in a supportive, dynamic environment.
A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.
Location
São Paulo