Customer Support Rep.
We're a small, dynamic team operating in a fast-paced, multi-time-zone environment. We're 100% remote and focus on asynchronous communication and collaboration through FetLife, Notion, and Slack.
We are community-driven, passionate, and hard-working, but value focused, productive work over long hours.
Working with us enables you to:
- Have your work impact millions of people
- Support the community from anywhere in the world
- Gain a broader and deeper understanding of sexuality and kink
At FetLife we're looking for Customer Support Representative to help us better serve the community.
As a Customer Support Representative, you'll be responsible for efficiently handling a large volume of email support requests.
Requirements
We're looking for someone who has proven experience in a similar customer facing role handling large volumes of emails.
Ideally, you have:
Experience in providing technical support
Strong familiarity with using different browsers and operating systems
Experience with replicating bugs and working with product and engineering teams
Been an active member of FetLife and/or the community for at least 6 months
Strong familiarity with FetLife and how the site works
Ability to learn new computer programs in a timely manner
[BONUS] Fluency in speaking, reading, and writing in a language other than English
Additionally, since we're 100% remote, we highly value strong written communicators.
The application process will continue on the employer's website.
Location
Remote