[Hiring] ServiceNow Lead Solution Architect
This is a great chance to join us as our ServiceNow Lead Solution Architect to be responsible for leading the design and development of innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff.
Job Description
Help strengthen our Teams as our ServiceNow Lead Solution Architect. Home based/ fully remote role.
This is a great chance to join us as our ServiceNow Lead Solution Architect to be responsible for leading the design and development of innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff.
The role will be providing technical leadership, to lead and support the team by coaching, mentoring and driving personal and professional development and ultimately creating a high performing and engaged team.
From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience and in-depth knowledge and expertise in processes, tools, and frameworks to improve overall quality, efficiency, and experience of services being delivered.
Requirements
Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities
ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices
Enterprise Environment Experience: Experience working in large-scale enterprise environments with multiple integration points
System Architecture and Design: Proficiency in designing and deploying scalable and robust architectures
Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT
ITIL Certification
Proven track record of designing and delivering complex IT solutions that meet business needs.
Excellent communication, presentation, and interpersonal skills.
Ability to work collaboratively with stakeholders at all levels of the organisation.
Strong leadership and mentoring skills.
Ability to manage multiple projects simultaneously and meet deadlines.
Informed about the technology market and trends.
Ability to gain SC clearance
Desired Skills/Experience
ServiceNow Certified Master Architect (CMA) OR
ServiceNow Certified Technical Architect (CTA)
Project Management qualifications such as Prince2, PMP etc.
Knowledge of project management methodologies (e.g., Agile, Scrum)
The application process will continue on the employer's website.