[Hiring] Technical Support Manager Serbia
At DBeaver, our team has a shared vision to integrate data into the routines and decision-making process of every individual. With a dedicated community of over 10 million active users worldwide who constantly inspire us, our open-source approach fuels innovation within.
Today, DBeaver is the leading provider of cross-platform enterprise data and database software, and we’re seeking a Technical Support Manager to manage our small, but growing global team of Technical Support Engineers. This role will be filled by a player-coach, someone who is as comfortable digging deep on technical issues as they are managing and elevating their team.
Location: This role can be based remotely in the United States (although East Coast or Central Time is a plus for managing our global team), or hybrid in our offices in Belgrade, Serbia, or Budapest, Hungary
Requirements
Experience managing a technical support team
Ability to balance individual contributions with team management responsibilities
Extensive experience working with various types of relational databases, such as PostgreSQL, MySQL, Oracle, or other SQL-based databases
Some experience troubleshooting issues or working in cloud-based environments like AWS, GCP, Azure, etc.
Some experience with DevOps tasks, understanding Docker and Kubernetes technologies, working with CLI.
Attention to detail and problem-solving skills
Excellent written communication skills
Bonus Skills:
Recent or past experience programming in or debugging issues with Java
Broad knowledge of IT technologies in the database ecosystem
Additional experience with NoSQL-based database
We Use the Following Tools:
Relational/Non-relational databases
DBeaver
GitHub
Jira
Hubspot Service Desk
The application process will continue on the employer's website.
Location
Belgrade, Serbia